FAQs

When Do We Pay?

  • All advanced bookings require a 50% non-refundable deposit to reserve the date, based on your event estimate.

  • Requests received one week or less before the date require full payment to book.

  • If you only just found us and need a picnic in a hurry, please see our CAPE Express Picnic, open for booking up to 72hrs before your date. For all other packages, we will do our very best to accommodate requests received less than one week prior to your date. Kindly expect a 15% upcharge on last minute bookings of packages and add-ons, based on availability.

  • Complete payment must be submitted one week before the event.

  • We kindly accept ZELLE, paspalumdesigns@gmail.com

  • We also accept both credit cards and Venmo for Business, with a 3% fee. Please contact us for a direct payment link, if needed.

    What is included in the final cost?

  • Your final cost will include: the price of your chosen package with your requested guest count / additional add-ons of your choice or requested catering / delivery fees if applicable / holiday/rush order fees if applicable / any custom orders or design fee / and a 18% service charge.

    What is the additional service fee for?

  • A 2-hr picnic may seem like a small thing but it is the product of many hours of work! To fairly cover every aspect of these picnic elements, we include an 18% service fee.

  • This fee allows us to service your reservation throughout the booking period, including but not limited to: a multi-day planning and proposal process (excluding custom designs), custom floral design and arrangement, purchasing and sourcing of all raw materials (time & transport), event parking, post-day cleaning, packing/restocking rentals, and any extended service due to weather postponements.

  • Meanwhile, the picnic package costs quoted on our pages cover a whole load of services on the day of your event. This includes: rental use of furnishings, linens, and décor, fresh flowers and other perishable materials, local delivery, 5+ hours of installation, artistic styling, up to 3hrs of breakdown, and any extra staffing required.

What Happens if it Rains?

  • We will keep in touch for the best options if bad weather is forecast the week of your event.

  • Postponement is recommended when 40% chance of rain or higher is forecast 48hrs prior to your date. Not to worry, we will apply your full payment towards a new event date within a 6-month period.

  • For postponements requested less than 48hrs before your event, a flower restocking fee may be charged to your next event. This also applies to catering and perishable special orders that need to be repurchased.

  • To prevent weather-related postponement, please indicate a 2nd location (home patio or similar) at time of booking, to make last minute relocation possible.

  • Kindly remember that any damage to rentals and props due to rain and neglect will be charged to the credit card on file.

    What Happens If We Need to Cancel?

  • Unfortunately, we are not able to provide refunds.

  • If for some reason you are not able to make the reserved date (travel delays, life changes, etc.), you may rebook a new date up to 6 months from your original event. Please provide a minimum 48hrs notice in order for your original payment to carry over to your new date in full. Upon cancelation, we will reschedule your new date at your earliest convenience. Kindly remember that postponements requested less than 48hrs from your original date will incur a flower restocking fee for the new event. Similarly, any catering or perishable orders will need to be repurchased.

Do You Have Any Date Restrictions?

  • Premium Holidays - 25% upcharge for New Year’s Day, Valentine’s Day, Labor Day, Fourth of July, Halloween, and Memorial Day (Closed December 24, 25th, and 31st, Easter, and Thanksgiving).

    How Far in Advance Do we Need to Book?

    The sooner the better, but at least 1 week from your preferred date. For custom requests and special orders, please allow at least 3 weeks.

    Are Children Welcome?

    We love to include everyone! Please include any little ones in your guest count if they require a seat & place setting at the table. For children’s parties, we can design a kid-friendly (spill-proof) set-up - please inquire directly.

What Beach Locations Do You Service?

36th Street, Miami Beach

53rd Street, Miami Beach

79th Street, Miami Beach

192nd Street, Sunny Isles (no restroom facilities)

Fort Lauderdale Beach Park, Fort Lauderdale

*For private & commercial locations, please confirm access & parking.

*Direct Access is defined as vehicle parking and unloading of 100 yards or less to event site.

*Surcharges will apply to in-direct and restricted access, including no direct loading area, restricted street parking, mandatory valet fees, upper floor delivery, and resident-only areas & beaches.

*Clients are responsible for securing private event space, residential access, picnic shelter reservations, and all permits.

What If my Party Damages Something?

  • We will assess damage fees for linens and equipment that is damaged, stained, lost, or left unattended.

  • Please respect all park rules and COVID-19 regulations at your location. We are not responsible for our clients’ behavior, including but not limited to social disturbances, accidents and falls, illnesses, or illegal activities that occur during the rental period of our equipment.