FAQs

How & When Do We Pay?

  • Booking in Advance (more than a week ahead)? A 50% non-refundable deposit reserves your date, based on the event cost in your proposal document.

  • Requesting less than one week ahead? If your date is available, booking will need to be paid in full no less than 72hrs before the event and may be subject to a 15% rush fee.

  • If you only just found us and need a picnic in a hurry, no problem! Please see our CAPE Express Beach Picnic, open for booking up to 72hrs before your date without a rush fee, based on availability.

  • Our preferred payment is via ZELLE (no transfer fees).

  • We also take credit cards payment via SQUARE or Venmo for Business. A 3.5% fee applies. Please contact us for a direct payment link, if needed.

    What’s in the final price?

  • Your final event price will include: the price of your chosen package and an 18% planning & handling fee.

  • Based on when you book and your requested customizations, you may have costs for: added features / out-of-area or restricted-access delivery fees/ holiday or rush order fees (listed above) / cost of custom orders or design fees

  • We will include a complete breakdown in your event proposal, along with booking policies, for your review before you submit your non-refundable deposit.

    What is the additional 18% Planning & handling fee for?

  • A 2-hr picnic may seem like a small thing but it is the product of many hours of work! To fairly cover every aspect of these picnic elements, we apply an 18% planning & handling fee to our packages and optional add-on features.

  • Don’t worry - it does not apply to extra administrative fees like out-of-area delivery costs, rush orders, custom design fees, or extended time requests.

  • This fee allows us to service your reservation throughout the booking period, including but not limited to: a multi-day planning and proposal process (excluding custom designs), floral design and arrangement, purchasing process and sourcing of all raw materials (time & transport), event parking, post-day cleaning, packing/restocking rentals, and any extended service due to weather postponements.

  • This fee is not a gratuity.

  • Kindly note that the picnic package costs quoted on our pages cover a whole load of services that we provide on the day of your event. This includes: rental use of furnishings, linens, and décor, fresh flowers and other perishable materials, local delivery, 5+ hours of installation, artistic styling, event use time, up to 3hrs of breakdown, and any extra staffing required.

What Happens if it Rains?

  • We will keep in touch for the best options if bad weather is forecast the week of your event.

  • Postponement is recommended when 40% chance of rain (or higher) is forecast 72-48hrs prior to your date. Not to worry, if you have already paid in full, we will apply your completed payment towards a new event date within a 6-month period. If your balance is still pending, you can opt to pay the balance up to 72hrs before your new date. You can reschedule once in this period without additional fees.

  • For postponements requested less than 48hrs before your event, a flower restocking fee will be charged to your next event. This also applies to any perishable special orders that need to be repurchased.

  • To prevent weather-related postponement, please indicate a 2nd location (home patio or similar) at time of booking, to make last minute relocation possible.

  • We cannot reschedule an event that we have already packed for delivery. We will advise accordingly.

  • Kindly remember that any damage to rentals and props due to rain and neglect will be charged to the credit card on file.

    What Happens If We Need to Cancel?

  • Unfortunately, we are not able to provide refunds for deposits. Please see our options for postponements above.

  • Refunds on balance payments may be offered in case of unexpected weather events like tropical storms and extreme wind/heat when we decide we cannot operate safely.

Do You Have Any Date Restrictions?

  • Premium Holidays - 25% upcharge for New Year’s Day, Valentine’s Day, Labor Day, Fourth of July, Halloween, and Memorial Day (Closed December 24, 25th, and 31st, Easter, and Thanksgiving).

    How Far in Advance Do we Need to Book?

    The sooner the better, but at least 1 week from your preferred date to avoid a rush fee. For custom designs, please allow at least 3 weeks for planning, consultation, and bespoke order deliveries.

    Are Children Welcome?

    We love to include everyone! Please include any little ones in your guest count if they require a seat & place setting at the table. For children’s parties, we can design a kid-friendly (spill-proof) set-up - please inquire directly.

What Beach Locations Do You Service?

36th Street, Miami Beach - preferred

53rd Street, Miami Beach - preferred

79th Street, Miami Beach

192nd Street, Sunny Isles (no restroom facilities)

Fort Lauderdale Beach Park, Fort Lauderdale (excluding Spring Break)

*For private & commercial locations, please confirm access & parking.

*Direct Access is defined as vehicle parking and unloading of 100 yards or less to event site.

*Surcharges will apply to in-direct and restricted access, including no direct loading area, restricted street parking, mandatory valet fees, upper floor delivery, and resident-only areas & beaches.

*Clients are responsible for securing private event space, residential access, picnic shelter reservations, and all permits.

What If my Party Damages Something?

  • We will assess damage fees for linens and equipment that is damaged, stained, lost, or left unattended.

  • Please respect all beach rules and regulations at your location. We are not responsible for our clients’ behavior, including but not limited to social disturbances, accidents and falls, illnesses, or illegal activities that occur during the rental period of our equipment.